Home improvements can be some of the most stressful decisions you make as a homeowner-deciding which changes would be more beneficial, when the most convenient time is to begin those improvements, and if it’s really worth it in the long-term. Among those decisions, window and door replacement is often at the top of the list. At Door Store and Windows we strive to create a low-stress, smooth process from start to finish.
1. Initial Consultation
Our team of knowledgeable door and window specialists works with you to develop a budget, discover the style you are looking for, find out what you are comfortable with replacing, and what your ideal timeframe is for the project. Whether our first meeting is in our showroom or in your home, we strive to learn as much about you and your project as possible before it even begins.
2. Home Meeting and First Measurement
After an initial consultation, one of our door and window specialists meets you at your home to assess your design style and begins making recommendations to fit your needs. You will have the chance to look at catalogs, discuss styles, and review pricing so a quote can be developed. Initial measurements are also taken.
3. Showroom Consultation
After meeting at your home, taking measurements and talking with you to determine the look and feel you are going for, it’s time to meet in the showroom. During this meeting we look at several types and brands of windows, samples and colors and review the quote your salesperson created after the in-home meeting. You’ll also have the chance to try out different styles of windows and doors, opening and closing them, testing locks, and making sure the overall design fits your needs.
You will have the opportunity to consider the quote, make changes, and iron out the details before signing the contract. We want you to be comfortable with the project’s scope, specification, and price.
4. Second Measure
Next, a project manager visits your home again to take official measurements before ordering product. Our measure twice, cut once policy is the first step to our “worry-free guarantee.”
5. Your Installation Plan
Arguably the most intense part of this entire process is the actual installation. We know how important it is that you trust the people working in your home and that you are pleased with the process from start to finish. That’s why we work with you to choose days and times that fit your busy schedule, provide information about the team coming to your home so you know who to expect, and answer any questions you may have leading up to the big day. For multi-day projects, we will give you a day-by-day installation schedule so you will know what rooms we will be working in on what day.
We take the time to discover your style and expectations before the project even begins.
Every project is special to us. After taking the time to visit your home, we meet with you in our showroom to discuss the design details of your project.
We’re proud to offer our customers a worry-free guarantee. Our measure twice, cut once policy ensures that we are able to fulfill that guarantee.
Our team takes great care in delivering beautiful product to your home, ensuring everything is delivered in mint condition.
After our team introduces themselves to the homeowner, they conduct a window-by-window third measure, prep the space and unload quality product.
Before the installation of a beautiful new ProVia double door.
Before the installation of three picture windows.
It’s important to us that we leave your home in the same condition as when we arrived.
6. Installation Day
Once your product has been delivered and the installation day arrives, it’s our job to ensure the process runs as smoothly as possible. Our team takes the time to prep the home first thing. They lay down plastic covers on all flooring they plan to walk on, cover any furniture with plastic sheeting, and fully prep the work areas around each window. Our team will also clean up all work areas whether indoor or outdoor and dispose of all debris from the project. We take pride in our ability to leave your home just as we found it – but with more beautiful windows and doors.
Our team takes the time to place protective coverings throughout the home before the project begins.
Example of plastic sheeting used in each project.
Example of plastic sheeting used in each project.
A team member carefully preparing to install a Marvin window.
We ensure your windows and doors are fully insulated keeping your home cool in the summer and warm in the winter.
7. Follow-Up
Homeowners completing multi-day, larger scale projects are provided a pad of Door Store and Windows sticky notes to mark any areas of the project they have questions about. We encourage all of our customers, projects big and small, to contact us after installation with any questions and concerns.
8. Guild Quality Satisfaction Survey
Our main goal is that our customers are 100% satisfied with their project. We recently implemented a comprehensive quality survey administered by a third party called GuildQuality.com. The survey covers every step of the installation process including a review of each employee you worked with.
Window and door replacement can be a daunting part of homeownership. Our quality products and proven installation techniques offer peace of mind during your home renovation. We are dedicated to improving the beauty, comfort, and value of your home one window and door at a time. Door Store and Windows is proud to be your Louisville door and window specialists focused on 100% customer satisfaction. Book your consultation with us today!
Three beautiful new picture windows offer an unobstructed view of the wooded area behind the home.
After the installation of a modern ProVia double door.
After the installation of a modern ProVia double door.
WHY BUY LOCAL?
Kentuckiana is our community! We’re locally-owned and operated, not a franchise, so you get attentive, local service.
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