6. Installation Day
Once your product has been delivered and the installation day arrives, it’s our job to ensure the process runs as smoothly as possible. Our team takes the time to prep the home first thing. They lay down plastic covers on all flooring they plan to walk on, cover any furniture with plastic sheeting, and fully prep the work areas around each window. Our team will also clean up all work areas whether indoor or outdoor and dispose of all debris from the project. We take pride in our ability to leave your home just as we found it – but with more beautiful windows and doors.
Homeowners completing multi-day, larger scale projects are provided a pad of Door Store and Windows sticky notes to mark any areas of the project they have questions about. We encourage all of our customers, projects big and small, to contact us after installation with any questions and concerns.
8. Guild Quality Satisfaction Survey
Our main goal is that our customers are 100% satisfied with their project. We recently implemented a comprehensive quality survey administered by a third party called GuildQuality.com. The survey covers every step of the installation process including a review of each employee you worked with.
Window and door replacement can be a daunting part of homeownership. Our quality products and proven installation techniques offer peace of mind during your home renovation. We are dedicated to improving the beauty, comfort, and value of your home one window and door at a time. Door Store and Windows is proud to be your Louisville door and window specialists focused on 100% customer satisfaction. Book your consultation with us today!