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Our Window Installation Process

Quality Products Deserve Quality Installation

Replacing more than one window in your home may sound like a daunting project, but at Door Store and Windows we strive to make the replacement process as simple as possible for the homeowner. One important aspect of this is our efficient rolling installation.

During your window installation, the TDSW team breaks into two groups. Team A begins the installation process on the first window, removing the old and preparing the frame for the new. At the halfway point, team B begins removing the second window and preparing the frame. This way, as soon as team A finishes installing the first new window, the second is ready to be installed. This rolling process guarantees that the project is done quickly and efficiently without leaving your home vulnerable to the elements.

An installation project timeline depends on the number and type of windows you plan to replace. We are proud to say that we complete most of our installation projects in one to two days, causing as little disruption as possible.

Our window installation process consists of the following steps:

1. Team Arrival, Introduction, and Work Space Preparation

Our installation team consists of two to five people, depending on the size of the project. When the team arrives, they introduce themselves before preparing their work space. To contain debris, we place plastic sheeting on the floor and surrounding surfaces in each room. Our team lays a plastic walkway throughout the home so that our team members can carry heavy equipment without affecting your floor. As required by the EPA, we use additional coverage when replacing very old windows which have been covered with lead-based paint.

Plastic sheeting is placed around the window to be removed.

2. Verify Measurement

Before removing any windows, our team makes sure to re-measure the insert area and the new window. This guarantees that the correctly sized product was delivered and that we will be able to complete the project once we begin demolition.

Measuring A Replacement Window

A TDSW Installer measuring the window insert area.

3. Remove Old Window

After measurements are verified, our team carefully removes the first old window, preserving molding and surrounding areas.

The old windows are carefully removed.

4. Clean Insert Area

Once the old window is removed, our team cleans up any loose paint, dust, and other debris from the insert area. At this point in the demolition, you may be able to see inside your wall. This surprises some of our customers, but there’s no need to worry: our team will ensure that there are no signs of demolition once installation is complete.

The insert area is thoroughly cleaned before installation.

5. Installation

Our team carefully unloads the new windows, removes the packaging, and installs the product. Once the window is set and secured, we use spray foam insulation around the perimeter. This creates an energy-efficient seal. Then, we reapply the trim.

A TDSW Installer lifts the new window into place.

6. Clean-Up

After installation we clean up any debris, vacuum the area, and remove the plastic sheeting.

The finished product.

At Door Store and Windows, our goal is to provide peace of mind and customer satisfaction throughout the entire replacement process. Click here to learn more about the replacement process from consultation to install. If you have any questions, feel free to give us a call at (502) 822-5424.

Read about out our door replacement process by clicking here!

Give the Gift of Home Improvement

Do you know someone who has been talking about revamping their home with a door or window replacement? We have the perfect gift idea for you.

A Door Store and Windows gift certificate is the perfect way to simplify your gift giving while pleasing even the most selective person. Our gift certificates are available in any amount, whether you wish to help out a little or pay for the whole project, this is the gift that always fits!

There’s no better way to improve energy efficiency and increase curb appeal and security than with new doors and windows.

Now, when you’re faced with the question: What do you get the person who literally has everything? Your answer can be a path to home improvement.  Plus, if they don’t have a fireplace, Santa will need a proper entry.   🎅🏻

Call us today (502) 822-5424 to get all the details or stop in our showroom on Shelbyville Road across from Whole Foods. We’ll get you set up with the best gift certificate out there, the perfect way to say “happy holidays!”

We Are the Proud Recipients of the 2018 Better Business Bureau Torch Award!

We are so excited and thankful to have recently won a 2018 Better Business Bureau Torch Award in the Small Business category! The BBB Torch Awards recognize businesses who follow a strict code of ethics in all lines of business creating an exemplary experience for customers, employees and partners.

Each of the beautiful BBB Torch Awards displayed before the ceremony.

We strive to be 100% transparent and honest with our customers and everyone we work with. We do this by creating outstanding customer experiences using quality products and proven installation techniques and offering superior knowledge and service. This has been our mission all along and with the help of our employees we developed complimentary core values found here that represent TDSW perfectly. We felt it important to give our employees a say in the values they are required to adhere to and help us paint a more complete picture of what our company is really all about. A list of these values is placed in our showroom, on each employee’s desk and in each installation vehicle. Following this mission and adhering to these core values allows us to conduct business as ethically as possible. It’s this mission and value statement along with a review of other business practices that earned us this prestigious award.

Our employees are proud to work for a company where they feel heard and respected, selling a product and service they believe in.

All of the winners and their guests mingling before the award ceremony began.

“The BBB Torch award is so meaningful because we pride ourselves on providing outstanding customer experiences,” says Karen Lamontagne, a member of the TDSW sales team. “Our team truly cares in finding the right solution for your home and this award shows our dedication and commitment to being the best.”

This employee pride translates seamlessly into customer service and satisfaction in all aspects of business. From the beginning stages of the process to installation of product, our team is ready to help every step of the way. Our employees work directly with customers, sometimes in customers’ homes. It is imperative that they feel comfortable with our team.

Left to Right: TDSW Installation Manager, Craig Rowe; TDSW Marketing Coordinator, Jane Rudnick; and TDSW Controller, Virginia Bell.

“Door Store and Windows excels in transparency, customer service, and respect,” says Christine Jones, a TDSW replacement and installation customer. “Craig Rowe, the install manager who measured and worked with us on design, got everything right, to the millimeter. The windows fit perfectly. The install team that did the job, led by Steve Hudson, was first rate. They were clean, efficient, and detailed. The install team were respectful and worked so well together they seemed choreographed. The install happened on or even ahead of schedule. Laurie Scarborough, one of the owners of the company, even came by during the process. Every person involved in this organization is at the top of their game. What’s more, the windows and install were so good, we will likely never need TDSW again, which makes the customer service that much more impressive. TDSW is doing it right for Louisville and I recommend them highly.”

Keynote speaker, Scott Davenport.

Thank you to our employees for their hard work and dedication which helped to earn us this honor, and thank you to our community for trusting us as Louisville’s window and door experts!

Left to Right: TDSW Co-Owner, Laurie Scharborough; BBB President/CEO, Reanna Smith-Hamblin; and TDSW Co-Owner Ann Gregory.

Closed Thanksgiving, Black Friday, and Saturday (November 22-24)

Door Store and Windows will be closed Thanksgiving, Black Friday, and Saturday (November 22-24). Have a wonderful holiday!

Door Store and Windows Named 2018 Better Business Bureau Torch Award Winner

Door Store and Windows (TDSW) is proud to announce that they are a 2018 Better Business Bureau (BBB) Torch Award winner in the small business category. The BBB Torch Awards recognize businesses and non-profits in small, medium and large categories for their exceptional ethical practices.

TDSW takes great pride in their attention to ethical practices. Efforts to be transparent include a clear mission statement, posters and placards featuring their seven core values placed around the showroom, extensive employee screening, and much more. It is important to TDSW to be completely transparent and honest with their customers.

“We had surrounded ourselves with teammates we trusted, who represented our business with the same attitude, dedication and behaviors as ourselves,” TDSW Co-Owner, Laurie Scharborough says. “It became time to codify our values and our entire company spent two half-day sessions brainstorming and developing our seven core values.”

TDSW strives to create an outstanding customer experience creating a beautiful, comfortable space using quality products and proven installation techniques.

“The Golden Rule – treat others as you want to be treated – is fundamental to our code. We often talk about being proud to sell to close friends and family,” TDSW Co-Owner, Ann Gregory says. “We are eager to ask about the TDSW project, because regardless of the answer, we know we will do what it takes to make the project right.”

The Louisville community is proud to support TDSW knowing they will always receive the highest quality service and products.

“This company excels in transparency, customer service and respect,” Christine Jones, TDSW customer says. “Immediately it struck me that you only get this level of workmanship out of people when they love where they work. I asked, they do. That matters a lot to me as a customer.”

TDSW will be recognized as a 2018 Torch Award winner at the 2018 BBB Torch Awards Luncheon on Thursday, November 1, 2018, noon – 2pm at The Olmstead.

Seven Steps To Ease Your Fears About Cold Weather Installation

The first blast of winter is upon us and the chill inside your home tells you your windows or doors need to be replaced. Don’t put it off until better weather arrives. We’ll protect your home from the elements during installation and new windows or doors will make your home comfortable year-round.

Installation Manager Craig Rowe and Lead Installer Steve Hudson outline our process for cold weather installs:

1. We Plan Ahead.

Planning ahead will keep us from going in and out of the house unnecessarily and limits the amount of time your door or window opening is uncovered. This includes making sure we have adequate plastic for temporary walls (if necessary), plenty of floor protection pads and a thermos of hot coffee! Caulk, foam insulation, and weather barrier membrane are moved to a warm area to keep them ready-to-use.

2. We Protect Your Home From Dirt and Weather.

Floor padding protects against dirt, snow, water or construction debris that might be tracked into the house. Plastic is hung over nearby openings to reduce the amount of cold air entering the home and to reduce dust transmission. Plastic or padding is placed on any surface or object in the installation area to prevent damage and protect from dust. Delicate hanging items are removed from nearby walls. When possible, temporary weather barriers are created using spring loaded posts and plastic sheeting to close off the installation area from the rest of the house. We also check that all tools and supplies are in place before work begins.

3. We Work On One Opening At A Time.

It might be more efficient to do it differently, but in cold or other extreme weather conditions, we work on one opening at a time to reduce the weather exposure inside your home. And we don’t stop working on that opening until it is filled.

We don’t stop working on an opening until it is filled…even if it means we work through lunch, darkness or whatever it takes.

– Door Store and Windows Install Team

4. We Make Sure The New Product Is Ready.

New product pre-install preparation, such as the removal of packaging and wrapping materials, is completed prior to the removal of the old product so the new product is ready to install.

5. We Double Check Everything.

Prior to removing the old product, we double-check the opening measurements to make sure it will accept the new product. We also check the product against your contract specifications to ensure the right product is being installed. Double-checking keeps us from fully removing the old product only to be surprised if it doesn’t fit.

6. We Remove The Old Product…Quickly!

The extra time we spend double-checking the product and opening size usually allows us to quickly remove the old product and immediately begin prepping the opening for the new product. Once the old product is removed, the opening is thoroughly cleared of debris.

7. We Place The New Product…Quickly!

The ready-to-install product is placed into the opening and final installation begins. This critical step involves attention to detail to ensure a proper weather barrier is created. The product is leveled, shimmed and fastened. Expanding foam is added in the gaps between the product and the opening to create a lasting weather-tight seal. Final installation details such as installing trim and adding hardware is completed and your new window or door is ready to make your home more comfortable.

If you’re ready to make your home more comfortable with new windows or doors, give us a call. We’ll ease your fears about cold weather installation and make sure your experience is outstanding.

Thanks for Helping us Support Dogs Helping Heroes

We love supporting our community whenever we can. Each year we work with a number of organizations donating our time or money to a cause that is close to our hearts. This year we have had the great pleasure of working with Dogs Helping Heroes (DHH) on two separate promotions. As we learned more about the organization and the incredible heroes they support, we became more and more passionate about their mission. Our goal was to raise the $4,500 required to train a new service dog for a deserving veteran.

As many of you know, in June we worked with WHAS11 to raise awareness for our promotion to donate $11 of every door and window sale to DHH. During this event we got pretty close to our goal, but we weren’t done yet!

In September, we had the opportunity to host an event promoting DHH in our showroom. We worked with Duffy’s Dog Training to conduct dog training demonstrations during the event. These demonstrations allowed patrons to see the time and energy that goes into training a dog for a deserving veteran. Food for the event was provided by Mission BBQ, an avid DHH supporter, and the Cheddar Box. Anyone attending this event had the opportunity to enter a drawing to win a golden retriever door knocker. James Day, one of the heroes working with DHH, was the lucky winner! Thanks to everyone who came out to support DHH. We reached our goal and DHH can now train a brand new service dog!

Golden Retriever door knocker drawing winner, James Day displaying his beautiful prize.

“The money you raised will absolutely fund a service dog for a hero! Thank you for the beautiful golden retriever door knocker I was fortunate enough to win. It was such a grand time meeting your staff and the many people who visited your store. From all of us at Dogs Helping Heroes, thank you from the bottom of our hearts.” – James Day, Door Knocker Drawing Winner

A Big Thanks to TOPS Magazine for Coming Out to Photograph our Showroom Event! See the Gallery Here.

We’re so excited to announce that through these two promotions we were able to raise a total of $4635, more than enough to train a new service dog. We had the opportunity choose a name for the new dog. We chose Marvin, a tribute to one of our best-selling brands, Marvin Windows and Doors.

Thank you again to everyone who supported DHH through these promotions. We are so excited to have had the opportunity to work with this incredible organization and support an incredible cause.

September Showroom Event Photo Gallery

Customers and TDSW employees mingling during the event

 

Service dog Zakk, keeping his hero company during the event

 

Customers and TDSW employees mingling during the event

 

Service dog, Stewart, smiling for the camera!

 

We were fortunate to have three incredible hero teams join us for this event. (left to right: James Day with dog Samson, John Journey with dog Zakk, and Josh Decker with dog Stewart)

 

Matthew Duffy with Samson, TDSW Co-Owner Laurie Scharborough with Zakk, and TDSW Co-Owner Ann Gregory with Stewart.

 

Samson listening intently to the conversation above

 

Dogs Helping Heroes Representative, Judy Wilson, shared their mission and values with customers attending the event.

Budget Conscious Replacement Window Options Help Revive A Diamond In the Rough

While searching for their first home, Brad and Amber found their diamond in the rough in Louisville’s Highlands neighborhood. The house, a classic bungalow in a desired neighborhood, with tons of charm — including Prairie style grilles on the windows – felt like the right fit. But this home was a distressed property on the foreclosure list, and would need a complete renovation. Brad, being the General Manager of Vincent Abell Contracting, was excited and prepared to tackle this project.

When searching for replacement windows for this renovation, Brad turned to our own Don Erickson to assist the couple throughout the remodeling process. “We love Don. He was patient and helped us make decisions when Amber and I had different opinions. He made several trips here to discuss our window options and his ideas were always helpful.”

Technology, Value, And A Historical Fit

Don steered Brad and Amber toward Integrity Windows with Ultrex pultruded fiberglass technology. He knew the couple were drawn to leading edge technology, and looking for a great value. The Integrity Wood/Ultrex windows fit beautifully with the bungalow-style home, and the homes in the surrounding neighborhood, from a historic standpoint. The Wood interiors helped maintain the historic look inside, while the Ultrex fiberglass exterior provided a low maintenance option with extreme durability. Every window in the home was replaced; so finding a product that was a good value was important to keep the project within the budget. 

Don also suggested changing the window configurations in several areas, which worked out great for the home and budget. “We were able to cut some costs and still got all of the windows we needed,” Brad commented. 

Customized Windows

Both awning and casement windows were selected over traditional double-hung windows for added usability and to conserve space. 

The two windows on either side of this fireplace were converted to awning windows to allow space for built-in bookcases. These windows, and their custom prairie grilles, maintained the home’s architectural style while allowing natural light and fresh breezes into the space.

In the dining room, awning windows were located at a position high on the wall to maintain privacy while allowing plenty of light and ventilation, while maintaining privacy, as the home is situated very close to a neighboring home.

Award Winning Results 

In 2014 we nominated this incredible renovation for the Integrity Red Diamond Achiever Awards, and it won the People’s Choice division. Open to builders, remodelers and architects, the Red Diamond Achiever People’s Choice national award program was based on voting by the public and opened with 210 entries from across the US.

If you’re searching for budget conscious replacement window options, give us a contact us or stop by our Louisville window and door showroom. We’d love to help. Interested in reading some more of our content? Check out our blog about the rules of proportion and scale for windows!

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Discover Louisville’s Hidden Treasures

Most locals know that Old Louisville is full of fantastic architecture and beautiful older homes. What many may not know is that there are some of the most beautiful private gardens in this area as well. This weekend you are able to tour several of these incredible gardens and outdoor spaces in The 25th Annual Old Louisville Hidden Treasures Garden Tour. One of our passions is helping to preserve, protect and refresh our area’s historic homes. All proceeds from this event will be used to preserve and improve this historic area in our community and we are thrilled to be a part of the event! 

As a special treat, four of the gardens open this year have never before been open to the public! The entire route is walkable, and begins at the Conrad-Caldwell House Museum where you will find vendor tables, auctions and other items nearby. We hear that a few of the carriage houses will also be open for tours. 

Worried about getting over heated? We’ve got you covered! This year The Door Store and Windows are the event “Fan Sponsors”, which means we are contributing a hand fan. This fan is your ticket into each garden. You’ll want to hold onto it, because it will also offer free admission to the Conrad-Caldwell Museum at a later date. 

Read more about the tours or purchase tickets at the link below:

http://www.oldlouisvillegardentour.org/index.html

 

*Photo Courtesy of The 25th Annual Old Louisville Hidden Treasures Garden Tour

Dogs Helping Heroes Promotion

As a token of our gratitude for those who have served in our Nation’s Armed Forces we are donating $11 from the sale of each window or door through June 30 to Dogs Helping Heroes. 

Dogs Helping Heroes is a local nonprofit organization dedicated to helping our wounded heroes and the families of those who have been lost in service to our Nation. The organization was born when a professional dog trainer, David Bernson, noticed how much a service dog was helping his brother-in-law, a wounded veteran, live a fulfilling life. Today they rescue dogs from shelters, train them as service animals, and place them with wounded military and first responders. The mission of this organization is to improve their lives, as well as to help Gold Star Families cope with their losses.

We are proud to help this Louisville based organization! Read more at the link about Dogs Helping Heroes, or how you too can help this incredible group. 

“America without her soldiers would be like God without His angels.” – Claudia Pemberton

 

Check Out Our Promotion On WHAS-11.