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Give the Gift of Home Improvement

Do you know someone who has been talking about revamping their home with a door or window replacement? We have the perfect gift idea for you.

A Door Store and Windows gift certificate is the perfect way to simplify your gift giving while pleasing even the most selective person. Our gift certificates are available in any amount, whether you wish to help out a little or pay for the whole project, this is the gift that always fits!

There’s no better way to improve energy efficiency and increase curb appeal and security than with new doors and windows.

Now, when you’re faced with the question: What do you get the person who literally has everything? Your answer can be a path to home improvement.  Plus, if they don’t have a fireplace, Santa will need a proper entry.   🎅🏻

Call us today (502) 822-5424 to get all the details or stop in our showroom on Shelbyville Road across from Whole Foods. We’ll get you set up with the best gift certificate out there, the perfect way to say “happy holidays!”

We Are the Proud Recipients of the 2018 Better Business Bureau Torch Award!

We are so excited and thankful to have recently won a 2018 Better Business Bureau Torch Award in the Small Business category! The BBB Torch Awards recognize businesses who follow a strict code of ethics in all lines of business creating an exemplary experience for customers, employees and partners.

Each of the beautiful BBB Torch Awards displayed before the ceremony.

We strive to be 100% transparent and honest with our customers and everyone we work with. We do this by creating outstanding customer experiences using quality products and proven installation techniques and offering superior knowledge and service. This has been our mission all along and with the help of our employees we developed complimentary core values found here that represent TDSW perfectly. We felt it important to give our employees a say in the values they are required to adhere to and help us paint a more complete picture of what our company is really all about. A list of these values is placed in our showroom, on each employee’s desk and in each installation vehicle. Following this mission and adhering to these core values allows us to conduct business as ethically as possible. It’s this mission and value statement along with a review of other business practices that earned us this prestigious award.

Our employees are proud to work for a company where they feel heard and respected, selling a product and service they believe in.

All of the winners and their guests mingling before the award ceremony began.

“The BBB Torch award is so meaningful because we pride ourselves on providing outstanding customer experiences,” says Karen Lamontagne, a member of the TDSW sales team. “Our team truly cares in finding the right solution for your home and this award shows our dedication and commitment to being the best.”

This employee pride translates seamlessly into customer service and satisfaction in all aspects of business. From the beginning stages of the process to installation of product, our team is ready to help every step of the way. Our employees work directly with customers, sometimes in customers’ homes. It is imperative that they feel comfortable with our team.

Left to Right: TDSW Installation Manager, Craig Rowe; TDSW Marketing Coordinator, Jane Rudnick; and TDSW Controller, Virginia Bell.

“Door Store and Windows excels in transparency, customer service, and respect,” says Christine Jones, a TDSW replacement and installation customer. “Craig Rowe, the install manager who measured and worked with us on design, got everything right, to the millimeter. The windows fit perfectly. The install team that did the job, led by Steve Hudson, was first rate. They were clean, efficient, and detailed. The install team were respectful and worked so well together they seemed choreographed. The install happened on or even ahead of schedule. Laurie Scarborough, one of the owners of the company, even came by during the process. Every person involved in this organization is at the top of their game. What’s more, the windows and install were so good, we will likely never need TDSW again, which makes the customer service that much more impressive. TDSW is doing it right for Louisville and I recommend them highly.”

Keynote speaker, Scott Davenport.

Thank you to our employees for their hard work and dedication which helped to earn us this honor, and thank you to our community for trusting us as Louisville’s window and door experts!

Left to Right: TDSW Co-Owner, Laurie Scharborough; BBB President/CEO, Reanna Smith-Hamblin; and TDSW Co-Owner Ann Gregory.

Closed Thanksgiving, Black Friday, and Saturday (November 22-24)

Door Store and Windows will be closed Thanksgiving, Black Friday, and Saturday (November 22-24). Have a wonderful holiday!

Door Store and Windows Named 2018 Better Business Bureau Torch Award Winner

Door Store and Windows (TDSW) is proud to announce that they are a 2018 Better Business Bureau (BBB) Torch Award winner in the small business category. The BBB Torch Awards recognize businesses and non-profits in small, medium and large categories for their exceptional ethical practices.

TDSW takes great pride in their attention to ethical practices. Efforts to be transparent include a clear mission statement, posters and placards featuring their seven core values placed around the showroom, extensive employee screening, and much more. It is important to TDSW to be completely transparent and honest with their customers.

“We had surrounded ourselves with teammates we trusted, who represented our business with the same attitude, dedication and behaviors as ourselves,” TDSW Co-Owner, Laurie Scharborough says. “It became time to codify our values and our entire company spent two half-day sessions brainstorming and developing our seven core values.”

TDSW strives to create an outstanding customer experience creating a beautiful, comfortable space using quality products and proven installation techniques.

“The Golden Rule – treat others as you want to be treated – is fundamental to our code. We often talk about being proud to sell to close friends and family,” TDSW Co-Owner, Ann Gregory says. “We are eager to ask about the TDSW project, because regardless of the answer, we know we will do what it takes to make the project right.”

The Louisville community is proud to support TDSW knowing they will always receive the highest quality service and products.

“This company excels in transparency, customer service and respect,” Christine Jones, TDSW customer says. “Immediately it struck me that you only get this level of workmanship out of people when they love where they work. I asked, they do. That matters a lot to me as a customer.”

TDSW will be recognized as a 2018 Torch Award winner at the 2018 BBB Torch Awards Luncheon on Thursday, November 1, 2018, noon – 2pm at The Olmstead.

Seven Steps To Ease Your Fears About Cold Weather Installation

The first blast of winter is upon us and the chill inside your home tells you your windows or doors need to be replaced. Don’t put it off until better weather arrives. We’ll protect your home from the elements during installation and new windows or doors will make your home comfortable year-round.

Installation Manager Craig Rowe and Lead Installer Steve Hudson outline our process for cold weather installs:

1. We Plan Ahead.

Planning ahead will keep us from going in and out of the house unnecessarily and limits the amount of time your door or window opening is uncovered. This includes making sure we have adequate plastic for temporary walls (if necessary), plenty of floor protection pads and a thermos of hot coffee! Caulk, foam insulation, and weather barrier membrane are moved to a warm area to keep them ready-to-use.

2. We Protect Your Home From Dirt and Weather.

Floor padding protects against dirt, snow, water or construction debris that might be tracked into the house. Plastic is hung over nearby openings to reduce the amount of cold air entering the home and to reduce dust transmission. Plastic or padding is placed on any surface or object in the installation area to prevent damage and protect from dust. Delicate hanging items are removed from nearby walls. When possible, temporary weather barriers are created using spring loaded posts and plastic sheeting to close off the installation area from the rest of the house. We also check that all tools and supplies are in place before work begins.

3. We Work On One Opening At A Time.

It might be more efficient to do it differently, but in cold or other extreme weather conditions, we work on one opening at a time to reduce the weather exposure inside your home. And we don’t stop working on that opening until it is filled.

We don’t stop working on an opening until it is filled…even if it means we work through lunch, darkness or whatever it takes.

– Door Store and Windows Install Team

4. We Make Sure The New Product Is Ready.

New product pre-install preparation, such as the removal of packaging and wrapping materials, is completed prior to the removal of the old product so the new product is ready to install.

5. We Double Check Everything.

Prior to removing the old product, we double-check the opening measurements to make sure it will accept the new product. We also check the product against your contract specifications to ensure the right product is being installed. Double-checking keeps us from fully removing the old product only to be surprised if it doesn’t fit.

6. We Remove The Old Product…Quickly!

The extra time we spend double-checking the product and opening size usually allows us to quickly remove the old product and immediately begin prepping the opening for the new product. Once the old product is removed, the opening is thoroughly cleared of debris.

7. We Place The New Product…Quickly!

The ready-to-install product is placed into the opening and final installation begins. This critical step involves attention to detail to ensure a proper weather barrier is created. The product is leveled, shimmed and fastened. Expanding foam is added in the gaps between the product and the opening to create a lasting weather-tight seal. Final installation details such as installing trim and adding hardware is completed and your new window or door is ready to make your home more comfortable.

If you’re ready to make your home more comfortable with new windows or doors, give us a call. We’ll ease your fears about cold weather installation and make sure your experience is outstanding.

Trend Watch: Dark Interior Windows

Are you ready to make a statement in your home? Consider adding definition with one of the latest trends in windows — but one that is here to stay — dark windows.

Make A Statement

All black or dark-colored windows can add dimension and depth, while mixed finishes offer a more classic look. It’s one that can help set a window apart in a space and add a touch of statement-making drama to your room.

The New Design Rule

As our friends at Marvin Windows like to say, “The new design rules are that there are no rules.” Using a black or dark colored sash will make your windows stand out, create some contrast and frame your view.

Don’t want to change all of your windows? No worries. “If someone doesn’t want to commit to changing all of the windows, I recommend changing a set of windows or room to create a focal point,” suggests Design Consultant Karen Lamontagne. “ Have a big bay window in the front? Use a dark sash to draw attention to it.”

Mixing Styles

Louisville is a traditional town, filled with many traditional homes. However, even in our town, today’s interior aesthetics are trending toward more modern looks. A black or dark window sash is a great way to mix a modern look into a traditional home. Grilles on glass and divided lites are still popular here. Don’t worry, this look still works.

“Dark windows add a decorative element, almost like a piece of art. A dark window with white trim around it can enhance the beauty of a room,” says Lamontagne.

 

 

No Extra Work Required

Our windows come from our partners at Marvin Windows and Doors pre-finished, primed and painted, or stained and polyurethaned. This means there is little or no work required on your part to achieve this look. But, if for some reason you wish to change the look down the road, the interior of these windows are wood. So, it’s as easy as paint.

Remember, when you choose The Door Store and Windows as your design and installation partner, you are not just picking a window off of a shelf. You are entrusting your windows to experts who will partner with you to provide direction and design expertise. We will help you decide which options are best for your home.

So, if you haven’t already seen and fallen in love with this look, chances are that you will soon. When you do, give us a call! Did you enjoy reading this? We bet you’ll love our blog about how new windows can save you money on your power bill!

How to Solve Three Simple Cold Weather Door Problems

Cold weather can bring previously unknown door problems to your attention. These problems can come from older doors or even from doors installed in the past five years.

Sometimes the problems – like the three problems below – are very simple to fix. Other times, there could be underlying structural issues that only an expert can identify. We’re always happy to stop in and take a look at your situation. And, if you buy your doors from The Door Store and Windows, they are backed by a lifetime installation warranty that covers adjustments and other issues.

Let’s take a look at simple fixes to three common problems…

Problem: Draft Coming From Bottom of Door

Solution: If the weatherstripping (or sweep) at the bottom of the door is not damaged, this problem can usually be fixed by a simple adjustment of the threshold – if your door has this feature. If you see four screwheads or caps (screws are under the caps) on your threshold, it’s probably adjustable. Simply turn the screws to raise the threshold so it forms a good seal against the door bottom sweep. Tighten it just enough so that when closed, you can’t easily pull a dollar bill from between the door bottom sweep and threshold. This problem can also be indicative of other, more significant problems like rot or structural failure; so if you have concerns, please call in a door expert.

Problem: Frost or Condensation on Interior Door Hardware

Solution: If your interior doorknob or handle set is frosty, wet or unusually cold, one cause could be loose hardware. Exuberant kids, heavy usage and improper installation can all result in loose hardware that does not seal the door knob hole. Small air leaks can allow cold air to meet warm, moist air and form frost or ice. Make sure your door hardware is centered in the door knob hole completely covering the hole and then tighten all screws on your door hardware.

Problem: Frost or Ice on Interior of French Double Doors

Solution: French double doors typically have an active door (with lock hardware) and a passive door (locks in place using top and bottom slide bolts). If the passive door is not properly locked in place with both top and bottom slide bolts, an air gap can develop that allows cold air into the home. This photo shows a French double door in which the bottom bolt was not properly locked into place. The top bolt can also slide out of position easily when the bolt mechanism becomes too loose from heavy use. When these slide bolts are not locked into place top AND bottom, a security risk is also created. A hard kick to the door will usually allow an intruder easy access into the home.