Customer Satisfaction, 12 Years Later!

New doors and windows can be a big investment of time and money, but is that investment actually worthwhile? Recently we checked in with a Door Store and Windows customer who purchased twenty new Marvin windows for her home back in 2007. When we asked how the look and function of the windows compared to when they were first installed over a decade ago, she replied “I really can’t tell a difference.”

The Porter Family in front of their 12-year-old Marvin windows

When the Porters moved into their 90-year-old Louisville home in 2004, they knew that window replacements were on the horizon. They wanted windows that looked original to the home, but provided modern safety, energy efficiency, sound proofing, and temperature control. After looking into several local vendors, they decided to trust TDSW as an authorized installing retailer of Marvin windows.

After 12 years, these windows still look as good as new!

Once the Porters decided to move forward with Door Store and Windows, owner Ann Gregory visited Angela Porter in her home to look at the existing windows and discuss options. Angela recalls that this left a great impression on her as she had a young child at the time and visiting the Idea Showroom would have been difficult.

The Porters selected these Marvin windows because they were energy efficient, easy to clean, matched the style of the home.

The Marvin windows that the Porters selected had a historical feel and resembled the original windows in their home, with wood and framing color options that they could not find anywhere else. According to Angela, the installation process was quick and smooth. The windows offered immediate gratification and checked every box: beauty, safety, efficiency, and noise abatement. A bonus, she added, was the convenience of cleaning the easily removable windows.

The Porters also appreciated that Door Store and Windows is a local, family-owned company. In 2008, their home was damaged by a fallen tree, and while insurance covered the repairs, Angela recalls that TDSW representatives were quick to repair the broken windows to look exactly as they had before. If she had to do it all over again, she wouldn’t have changed a thing. “It isn’t inexpensive,” Angela said, “but it is worth it.” Door Store and Windows stands behind their products. Once the initial investment is made, our doors and windows will last, and if any problem comes up, we’ll will be there to fix it.

Let us help you love your windows. Call Door Store and Windows today!

Maintenance Checklist

The changing of the seasons usually brings a change in the condition of your windows and doors. It’s always a good idea to inspect your windows and doors two or three times each year to see how they have fared against Mother Nature.

Damaged or inoperable windows can reduce energy efficiency and create safety problems in the event an emergency evacuation is necessary. Doors absorb constant abuse and should be regularly checked for loose or damaged hardware, deteriorating seals and finish or other damage.

We’ve created Maintenance Checklists for windows and doors to make this task easier. Also, click here to visit our Operation, Care and Maintenance page to find links to manufacturer’s care instructions for cleaning and maintenance for a specific product.

Window Maintenance Checklist:

window-maintenance-checklist

Door Maintenance Checklist:

door-maintenance-checklist