We Are the Proud Recipients of the 2018 Better Business Bureau Torch Award!

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We are so excited and thankful to have recently won a 2018 Better Business Bureau Torch Award in the Small Business category! The BBB Torch Awards recognize businesses who follow a strict code of ethics in all lines of business creating an exemplary experience for customers, employees and partners.

Each of the beautiful BBB Torch Awards displayed before the ceremony.

We strive to be 100% transparent and honest with our customers and everyone we work with. We do this by creating outstanding customer experiences using quality products and proven installation techniques and offering superior knowledge and service. This has been our mission all along and with the help of our employees we developed complimentary core values found here that represent TDSW perfectly. We felt it important to give our employees a say in the values they are required to adhere to and help us paint a more complete picture of what our company is really all about. A list of these values is placed in our showroom, on each employee’s desk and in each installation vehicle. Following this mission and adhering to these core values allows us to conduct business as ethically as possible. It’s this mission and value statement along with a review of other business practices that earned us this prestigious award.

Our employees are proud to work for a company where they feel heard and respected, selling a product and service they believe in.

All of the winners and their guests mingling before the award ceremony began.

“The BBB Torch award is so meaningful because we pride ourselves on providing outstanding customer experiences,” says Karen Lamontagne, a member of the TDSW sales team. “Our team truly cares in finding the right solution for your home and this award shows our dedication and commitment to being the best.”

This employee pride translates seamlessly into customer service and satisfaction in all aspects of business. From the beginning stages of the process to installation of product, our team is ready to help every step of the way. Our employees work directly with customers, sometimes in customers’ homes. It is imperative that they feel comfortable with our team.

Left to Right: TDSW Installation Manager, Craig Rowe; TDSW Marketing Coordinator, Jane Rudnick; and TDSW Controller, Virginia Bell.

“Door Store and Windows excels in transparency, customer service, and respect,” says Christine Jones, a TDSW replacement and installation customer. “Craig Rowe, the install manager who measured and worked with us on design, got everything right, to the millimeter. The windows fit perfectly. The install team that did the job, led by Steve Hudson, was first rate. They were clean, efficient, and detailed. The install team were respectful and worked so well together they seemed choreographed. The install happened on or even ahead of schedule. Laurie Scarborough, one of the owners of the company, even came by during the process. Every person involved in this organization is at the top of their game. What’s more, the windows and install were so good, we will likely never need TDSW again, which makes the customer service that much more impressive. TDSW is doing it right for Louisville and I recommend them highly.”

Keynote speaker, Scott Davenport.

Thank you to our employees for their hard work and dedication which helped to earn us this honor, and thank you to our community for trusting us as Louisville’s window and door experts!

Left to Right: TDSW Co-Owner, Laurie Scharborough; BBB President/CEO, Reanna Smith-Hamblin; and TDSW Co-Owner Ann Gregory.

Closed Thanksgiving, Black Friday, and Saturday (November 22-24)

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Door Store and Windows will be closed Thanksgiving, Black Friday, and Saturday (November 22-24). Have a wonderful holiday!

Door Store and Windows Named 2018 Better Business Bureau Torch Award Winner

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Door Store and Windows (TDSW) is proud to announce that they are a 2018 Better Business Bureau (BBB) Torch Award winner in the small business category. The BBB Torch Awards recognize businesses and non-profits in small, medium and large categories for their exceptional ethical practices.

TDSW takes great pride in their attention to ethical practices. Efforts to be transparent include a clear mission statement, posters and placards featuring their seven core values placed around the showroom, extensive employee screening, and much more. It is important to TDSW to be completely transparent and honest with their customers.

“We had surrounded ourselves with teammates we trusted, who represented our business with the same attitude, dedication and behaviors as ourselves,” TDSW Co-Owner, Laurie Scharborough says. “It became time to codify our values and our entire company spent two half-day sessions brainstorming and developing our seven core values.”

TDSW strives to create an outstanding customer experience creating a beautiful, comfortable space using quality products and proven installation techniques.

“The Golden Rule – treat others as you want to be treated – is fundamental to our code. We often talk about being proud to sell to close friends and family,” TDSW Co-Owner, Ann Gregory says. “We are eager to ask about the TDSW project, because regardless of the answer, we know we will do what it takes to make the project right.”

The Louisville community is proud to support TDSW knowing they will always receive the highest quality service and products.

“This company excels in transparency, customer service and respect,” Christine Jones, TDSW customer says. “Immediately it struck me that you only get this level of workmanship out of people when they love where they work. I asked, they do. That matters a lot to me as a customer.”

TDSW will be recognized as a 2018 Torch Award winner at the 2018 BBB Torch Awards Luncheon on Thursday, November 1, 2018, noon – 2pm at The Olmstead.

Discover Louisville’s Hidden Treasures

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Most locals know that Old Louisville is full of fantastic architecture and beautiful older homes. What many may not know is that there are some of the most beautiful private gardens in this area as well. This weekend you are able to tour several of these incredible gardens and outdoor spaces in The 25th Annual Old Louisville Hidden Treasures Garden Tour. One of our passions is helping to preserve, protect and refresh our area’s historic homes. All proceeds from this event will be used to preserve and improve this historic area in our community and we are thrilled to be a part of the event! 

As a special treat, four of the gardens open this year have never before been open to the public! The entire route is walkable, and begins at the Conrad-Caldwell House Museum where you will find vendor tables, auctions and other items nearby. We hear that a few of the carriage houses will also be open for tours. 

Worried about getting over heated? We’ve got you covered! This year The Door Store and Windows are the event “Fan Sponsors”, which means we are contributing a hand fan. This fan is your ticket into each garden. You’ll want to hold onto it, because it will also offer free admission to the Conrad-Caldwell Museum at a later date. 

Read more about the tours or purchase tickets at the link below:

http://www.oldlouisvillegardentour.org/index.html

 

*Photo Courtesy of The 25th Annual Old Louisville Hidden Treasures Garden Tour

Dogs Helping Heroes Promotion

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As a token of our gratitude for those who have served in our Nation’s Armed Forces we are donating $11 from the sale of each window or door through June 30 to Dogs Helping Heroes. 

Dogs Helping Heroes is a local nonprofit organization dedicated to helping our wounded heroes and the families of those who have been lost in service to our Nation. The organization was born when a professional dog trainer, David Bernson, noticed how much a service dog was helping his brother-in-law, a wounded veteran, live a fulfilling life. Today they rescue dogs from shelters, train them as service animals, and place them with wounded military and first responders. The mission of this organization is to improve their lives, as well as to help Gold Star Families cope with their losses.

We are proud to help this Louisville based organization! Read more at the link about Dogs Helping Heroes, or how you too can help this incredible group. 

“America without her soldiers would be like God without His angels.” – Claudia Pemberton

 

Check Out Our Promotion On WHAS-11.

 

Memorial Day Hours

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Our country is blessed with able bodied men and women who answer the call to serve and defend our land and freedoms. Memorial Day is a day for us to remember those who have died in our country’s service. So many have served, many have died and many have returned, but few unscathed by their experiences. We give thanks to them all.

To give our team time with their families to remember their loved ones who have served, we will be closed for Memorial Day, Monday May 28 and will reopen at 9:00 Tuesday morning.

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Rules of Proportion and Scale For Windows and Doors

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Have you ever seen a home with windows or an entry door that just didn’t look right? We see them all the time and offer design assistance to help homeowners understand the importance of proportion and scale when it comes to replacing their windows or entry doors. We don’t just plug one of our products into an opening…we evaluate the relationship of the window or door to the overall architecture and how we can stay true to the architectural integrity or even improve the overall look of the home.

Here’s a quick primer on how proportion and scale impacts your windows and doors.

Window Grids

These “before and after” photos show how selecting the correct grid size can have an overall impact on the proportion and scale of the windows to the home. Our designer suggested a move toward a more open look with larger grid pattern to provide larger daylight openings. Compare the grid patterns on the before and after homes. Notice how “busy” the original windows look when compared to the larger grid used on the replacement windows. (Click image to enlarge)

Here’s another example of how changing window grid sizes creates a cleaner and simpler look to better match the scale and proportions of a home. Not only did the grid sizes differ in the original upper and lower windows, but the lower window grid lines didn’t even line up to the upper window grid lines.

Door Styles

Sometimes the door style should be changed due to proportions of the opening. For instance, the door shown below was changed from a standard height door with two sidelites and a large transom over the door to a taller, double-door configuration with less transom area. The new door was sized to allow a simple half circle transom rather than the odd-sized transom on the original door. The door and transom size change “stretches” the look of the entryway to make it less intimidating and more pleasing to the eye. (Click image to enlarge)

Here’s a situation where the original double doors are not in scale with the home. The doors seem to be squeezed into the opening. Without changing the size of the opening, we suggested a single door with two sidelites to better suit the low ceiling height of the porch. (Click image to enlarge)

If you have a project that needs a good design eye, give us a call. One of our design consultants will visit your home and provide design opinions on how you can achieve the windows or doors of your dreams. Give us a call at 502-896-1717 to get started today. Interested in reading more of our content? Check out our blog about budget conscious window replacement options!

Louisville’s Best Replacement Windows and Doors

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Delivering Outstanding Customer Experiences is our mission. We want to thank you for recognizing our efforts. Not only do we think we have Louisville’s best replacement windows and doors, we think we have the best design consultants and installation pros. Based on some of the hardware we’ve been collecting, it seems you agree.

2016 Window & Door Magazine Dealer of the Year

 

 

 

 

We are proud and honored to announce that we have been named Window and Door magazine 2016 Dealer of the Year in the Overall Excellence, Leadership in the Homeowner Market category. The annual award is sponsored by Window & Door magazine and the Window & Door Dealers Alliance (WDDA) with winners selected from nominations of window and door specialty retailers from across the nation.

2016 Marvin President Award

 

 

 

 

Door Store and Windows has earned Marvin Windows and Doors 2016 President Award for outstanding achievement in sales and business development. Marvin honored only 25 of the best replacement window and door dealers in the US with the President Award in 2016. Marvin acknowledges Door Store and Window’s commitment to supporting our local customers.

 

2017 ProVia Platinum Award

 

 

 

 

 

Door Store and Windows has been named a Platinum Dealer by Ohio-based door manufacturer ProVia. This performance-based recognition program honors the best replacement door contractors who have demonstrated the highest level of knowledge and commitment to sales and installation of ProVia door products.

2016 Angie’s List Super Service Award

Door Store and Windows has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2016. Door Store and Windows also earned the Angie’s List Super Service Award in 2012, 2013, 2014 and 2015. Click here to visit our Angie’s List page. NOTE: Viewing ratings and reviews requires subscription to Angie’s List.

2017 Best of Houzz Design and Best of Houzz Service Awards

We were voted by the Houzz community as a winner of their Best of Houzz 2017 Design award and their Best of Houzz 2017 Service award. Houzz.com, one of the leading web resources for home remodeling and design, is the easiest way for people to get the design inspiration, project advice, product information and professional reviews they need to help turn ideas into reality. Click here to visit our Houzz.com page.

A+ Rating with Better Business Bureau

We are an Accredited Business with the Better Business Bureau and have an A+ rating. In addition, we’re proud that we have never had a negative review on BBB since our accreditation in 1999! Visit our BBB page by clicking here.

Customer Testimonials

With more than 60 customer-supplied testimonials on our website, you can see just what we do to make our customers happy and provide them with the best replacement windows and doors. Read through a few and you’ll quickly find out that we will make your experience a great one.

Trust your next window or door replacement project with us and we’ll make sure you have an outstanding experience. It’s our guarantee!

 

Door Store and Windows Nationally Recognized as Dealer of the Year

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We are proud and honored to announce that we have been named Window and Door magazine 2016 Dealer of the Year in the Overall Excellence, Leadership in the Homeowner Market category. The annual award is sponsored by Window & Door magazine and the Window & Door Dealers Alliance (WDDA) with winners selected from nominations of window and door specialty retailers from across the nation.

Award Recognizes Commitment To Excellence and Innovation

“Each year, Window & Door has the honor of learning about the ways dealers across the country are elevating the industry,” says Emily Kay Thompson, editor, Window & Door magazine. “This year’s honorees demonstrate a commitment to excellence and innovation.”

The awards are designed to provide benchmarks for professionalism in the industry. Those selected represent window and door retailers and distributors that stand out as innovators in terms of business practices, sales strategies, customer service, installation methods and community service efforts.

“Through the Dealer of the Year Awards, we are reminded of the true innovative spirit, the entrepreneurism and ingenuity that exist in our market,” says Thompson. “What these companies are doing to provide homeowners with essential products is remarkable.”

Great Team = Great Results

Of course, we are over-the-top proud of what our team has accomplished as we start our 20th year in business. “We have a pretty high level of expectation of what quality means. We expect to give the best and we hired a team that thinks the same way. They are absolutely amazing.” says Ann Gregory, co-owner of Door Store and Windows. Laurie Scarborough, Ann’s sister and co-owner adds, “Our ultimate goal is to provide products and a customer experience that helps homeowners fall in love with their homes. This award is national recognition of our achievements, and our customer reviews tell us we’re doing well locally, too.” Door Store and Windows is the only Kentucky company ever to be honored as a Dealer of the Year by Window and Door Magazine and WDDA.

Check Out Our Award-Winning Team

You Have Choices, Choose Excellence!

We know you have choices on where to get your replacement windows and doors. We hope you choose a local company that is nationally recognized for overall excellence. We’re here to help you fall in love with your home. Call us today at 502-896-1717 to get started.

Why Replacing Your Windows In Stages Might Make Sense

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Replacing a house full of windows sounds like a daunting task, right? Great news – it does not have to be! Quite often we meet homeowners who know they need to replace most if not every single window in their home. However, they are not ready to tackle such a large project all at once. Or, they know the project will be more than this year’s budget. Or, just maybe, this first time purchase is scary and the homeowners want to test the waters – see if they like the product and the installing contractor.

It’s Smart To Replace Your Windows A Few At A Time.

Regardless the reason, it is okay to change out your windows over several years. You do not have to compromise. Buying windows for your home is a big investment and you don’t have to make the investment all at once.

Check Out These Before and After Images Of A Recent Project:

     

Here’s How It’s Done

One recent project shows how replacing windows in stages can be more manageable for your nerves and your budget. These homeowners found extensive rot and general loss of function for many of their windows and wanted to replace them with energy-efficient models that offered key features for their lifestyle. The 1926 home included 42 windows and was a perfect candidate for replacement in stages to meet the homeowners’ feature and budget needs. They added a touch of architectural style by replacing the original 6 over 6 grille design with a 3 over 1 design.

MONEY SAVING TIP: If you purchase five to eight windows at a time, your window dealer can offer you the best price on installation because their team is fully employed for the day. Also, the right designer/consultant/retail dealer can offer suggestions on window designs that can maintain the architectural integrity of your home and also save money – not all windows have to be re-created exactly as they were.

Now For The Big Question: Which Windows To Do First?

How do you know which windows to replace first? In this case, the decision was based on a combination of regaining functionality and retaining proper aesthetics. The original kitchen windows were difficult to open and close, so adding functional windows to this part of the home was important. In addition, the homeowners decided to replace all the windows on the kitchen side of their home to avoid a potential mismatched look from the change in grille pattern. Insert windows were used to avoid disturbing the original interior trim. The results are impressive. Even with the grille changes, the new windows look like they had always been part of the charming home’s architecture. And the homeowners were thrilled to get exactly the windows they wanted for their home within a budget they could manage.

Why Wait Any Longer?

Follow your wishes. Do not compromise for cost or time, because as you can see, both are negotiable! If you are ready, jump right in and replace all of your windows. Or, take a more measured pace and replace five to eight windows a year until the project is finished. The choice is up to you. Take as many “bounds” as you need!