Door Store and Windows is now the exclusive Arcadia Custom Windows and Doors dealer in Kentucky and Southern Indiana. Arcadia Custom produces luxury high-performance Thermal Steel and “Steel Look” Aluminum windows and doors.
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Dear community members, friends, customers:
We hear you. We get it. We’re with you. These are scary times to live through, but that is indeed what we are doing: living.
We want you to know that the Door Store and Windows is open. We intend to service our customers as best we can, with virtual, social-distancing options available.
If you are home and noticing a drafty window or door, let us know. We can help.
If you are sitting on your couch, browsing the internet for design ideas, we can help.
You can keep your home improvement projects moving during this time. We are able to do a virtual visit to our showroom, or a virtual visit to your home. We are also fully capable of taking all measurements of door and window openings from outside, never needing to enter in your home.
There are options available and we are willing to work with you in a safe manner while we wait out this international challenge. Please call us at (502) 896-1717 for more information and to discuss all of the options.
Please note that as of Monday, March 23rd, our hours will be as follows:
Monday through Friday: 9am-5pm
Stay well, Louisville! This local, family business is here for you.
Door Store and Windows is proud to be supporting the efforts of a local institution, Redeemer Lutheran Church. Redeemer Lutheran has been located on
River Park Drive in the Shawnee neighborhood since the 1950s and has a robust community ministry program. In addition to offering a yearly community street and health fair, an annual giveaway of warm clothing, and offering monthly HIV testing through the Health Department, Redeemer Lutheran also operates a Food Pantry.
On the fourth Wednesday of each month, the church Food Pantry is open from 8:00am to 11:00am. Volunteers distribute bags of food to about 150 families, with each bag containing enough food for about six meals. Over the course of one year, the Food Pantry may distribute tens of thousands of meals to community members.
This year, Door Store and Windows wanted to be even more hands-on and involved with the great work that Redeemer is doing in the community. From November through January, our wonderful staff will be volunteering their time to the Food Pantry, and we will also be taking up food collection for upcoming pantries.
If you’d like to make a donation for January’s food bag, we are in need of:
- Boxes of tissues
- Cans of tuna
- Hamburger or tuna helper
Please drop off any donations by Friday, January 17 at Door Store and Window’s Showroom at 4625 Shelbyville Rd, Louisville, KY 40207 during regular hours:
- Monday – Thursday: 9am – 6 pm
- Friday: 9am – 5pm
- Saturday: 9am – 2pm
- Sunday: Closed
Learn more about Redeemer Lutheran Church’s mission on their website. Thank you to everyone who has donated to-date. We are so proud to be supporting this great cause in our community.
Earlier this spring, our founders Ann and Laurie were interviewed by McKenzie Nalley for Louisville Builder Magazine. The topic? Being a woman in the building industry—an industry largely dominated by men. With 20 years of success and surviving a recession under their belts, the story is a noteworthy one, serving as inspiration for other women seeking to enter the industry.
“If you had been there when Ann Gregory and her father started the business and asked her whether she and her sister Laurie Scarborough planned in 20 years’ time to be co-owners of one of the region’s most successful home outfitters, I’m certain she would have just laughed.
She probably would have laughed much harder than she did with me a few weeks back when I posed the same question. ‘No, we never planned anything,’ Ann chuckled. ‘We planned nothing. It all just kind of happened.’
A modest answer but one that belies the immense dedication and courage that keeps an operation like theirs alive…”
At Door Store and Windows our people are our stars. They create an enjoyable experience for both our customers and strategic partners and make it fun to come into work every day! For this reason, we are excited to introduce Team Member Trivia – fun facts to help you get to know our team a bit better.
Do you know someone who has been talking about revamping their home with a door or window replacement? We have the perfect gift idea for you.
A Door Store and Windows gift certificate is the perfect way to simplify your gift giving while pleasing even the most selective person. Our gift certificates are available in any amount, whether you wish to help out a little or pay for the whole project, this is the gift that always fits!
There’s no better way to improve energy efficiency and increase curb appeal and security than with new doors and windows.
Now, when you’re faced with the question: What do you get the person who literally has everything? Your answer can be a path to home improvement. Plus, if they don’t have a fireplace, Santa will need a proper entry. 🎅🏻
Call us today (502) 822-5424 to get all the details or stop in our showroom on Shelbyville Road across from Whole Foods. We’ll get you set up with the best gift certificate out there, the perfect way to say “happy holidays!”
We are so excited and thankful to have recently won a 2018 Better Business Bureau Torch Award in the Small Business category! The BBB Torch Awards recognize businesses who follow a strict code of ethics in all lines of business creating an exemplary experience for customers, employees and partners.
We strive to be 100% transparent and honest with our customers and everyone we work with. We do this by creating outstanding customer experiences using quality products and proven installation techniques and offering superior knowledge and service. This has been our mission all along and with the help of our employees we developed complimentary core values found here that represent TDSW perfectly. We felt it important to give our employees a say in the values they are required to adhere to and help us paint a more complete picture of what our company is really all about. A list of these values is placed in our showroom, on each employee’s desk and in each installation vehicle. Following this mission and adhering to these core values allows us to conduct business as ethically as possible. It’s this mission and value statement along with a review of other business practices that earned us this prestigious award.
Our employees are proud to work for a company where they feel heard and respected, selling a product and service they believe in.
“The BBB Torch award is so meaningful because we pride ourselves on providing outstanding customer experiences,” says Karen Lamontagne, a member of the TDSW sales team. “Our team truly cares in finding the right solution for your home and this award shows our dedication and commitment to being the best.”
This employee pride translates seamlessly into customer service and satisfaction in all aspects of business. From the beginning stages of the process to installation of product, our team is ready to help every step of the way. Our employees work directly with customers, sometimes in customers’ homes. It is imperative that they feel comfortable with our team.
“Door Store and Windows excels in transparency, customer service, and respect,” says Christine Jones, a TDSW replacement and installation customer. “Craig Rowe, the install manager who measured and worked with us on design, got everything right, to the millimeter. The windows fit perfectly. The install team that did the job, led by Steve Hudson, was first rate. They were clean, efficient, and detailed. The install team were respectful and worked so well together they seemed choreographed. The install happened on or even ahead of schedule. Laurie Scarborough, one of the owners of the company, even came by during the process. Every person involved in this organization is at the top of their game. What’s more, the windows and install were so good, we will likely never need TDSW again, which makes the customer service that much more impressive. TDSW is doing it right for Louisville and I recommend them highly.”
Thank you to our employees for their hard work and dedication which helped to earn us this honor, and thank you to our community for trusting us as Louisville’s window and door experts!
Door Store and Windows (TDSW) is proud to announce that they are a 2018 Better Business Bureau (BBB) Torch Award winner in the small business category. The BBB Torch Awards recognize businesses and non-profits in small, medium and large categories for their exceptional ethical practices.
TDSW takes great pride in their attention to ethical practices. Efforts to be transparent include a clear mission statement, posters and placards featuring their seven core values placed around the showroom, extensive employee screening, and much more. It is important to TDSW to be completely transparent and honest with their customers.
“We had surrounded ourselves with teammates we trusted, who represented our business with the same attitude, dedication and behaviors as ourselves,” TDSW Co-Owner, Laurie Scharborough says. “It became time to codify our values and our entire company spent two half-day sessions brainstorming and developing our seven core values.”
TDSW strives to create an outstanding customer experience creating a beautiful, comfortable space using quality products and proven installation techniques.
“The Golden Rule – treat others as you want to be treated – is fundamental to our code. We often talk about being proud to sell to close friends and family,” TDSW Co-Owner, Ann Gregory says. “We are eager to ask about the TDSW project, because regardless of the answer, we know we will do what it takes to make the project right.”
The Louisville community is proud to support TDSW knowing they will always receive the highest quality service and products.
“This company excels in transparency, customer service and respect,” Christine Jones, TDSW customer says. “Immediately it struck me that you only get this level of workmanship out of people when they love where they work. I asked, they do. That matters a lot to me as a customer.”
TDSW will be recognized as a 2018 Torch Award winner at the 2018 BBB Torch Awards Luncheon on Thursday, November 1, 2018, noon – 2pm at The Olmstead.
Most locals know that Old Louisville is full of fantastic architecture and beautiful older homes. What many may not know is that there are some of the most beautiful private gardens in this area as well. This weekend you are able to tour several of these incredible gardens and outdoor spaces in The 25th Annual Old Louisville Hidden Treasures Garden Tour. One of our passions is helping to preserve, protect and refresh our area’s historic homes. All proceeds from this event will be used to preserve and improve this historic area in our community and we are thrilled to be a part of the event!
As a special treat, four of the gardens open this year have never before been open to the public! The entire route is walkable, and begins at the Conrad-Caldwell House Museum where you will find vendor tables, auctions and other items nearby. We hear that a few of the carriage houses will also be open for tours.
Worried about getting over heated? We’ve got you covered! This year The Door Store and Windows are the event “Fan Sponsors”, which means we are contributing a hand fan. This fan is your ticket into each garden. You’ll want to hold onto it, because it will also offer free admission to the Conrad-Caldwell Museum at a later date.
Read more about the tours or purchase tickets at the link below:
*Photo Courtesy of The 25th Annual Old Louisville Hidden Treasures Garden Tour
As a token of our gratitude for those who have served in our Nation’s Armed Forces we are donating $11 from the sale of each window or door through June 30 to Dogs Helping Heroes.
Dogs Helping Heroes is a local nonprofit organization dedicated to helping our wounded heroes and the families of those who have been lost in service to our Nation. The organization was born when a professional dog trainer, David Bernson, noticed how much a service dog was helping his brother-in-law, a wounded veteran, live a fulfilling life. Today they rescue dogs from shelters, train them as service animals, and place them with wounded military and first responders. The mission of this organization is to improve their lives, as well as to help Gold Star Families cope with their losses.
We are proud to help this Louisville based organization! Read more at the link about Dogs Helping Heroes, or how you too can help this incredible group.
“America without her soldiers would be like God without His angels.” – Claudia Pemberton
Check Out Our Promotion On WHAS-11.
CONTACT & HOURS
Proudly serving the Window & Door needs of the Louisville Community!
4625 Shelbyville Rd
Louisville, KY 40207
Monday thru Friday: 9am – 5pm
Saturday: 9am – 2pm
After Hours by Appointment
WHY BUY LOCAL?
Kentuckiana is our community! We’re locally-owned and operated, not a franchise, so you get attentive, local service.