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COVID-19 Updates

For the most up-to-date COVID-19 modifications, please click here.

Dear community members, friends, customers:

We hear you. We get it. We’re with you. These are scary times to live through, but that is indeed what we are doing: living.

We want you to know that the Door Store and Windows is open. We intend to service our customers as best we can, with virtual, social-distancing options available.

If you are home and noticing a drafty window or door, let us know. We can help.

If you are sitting on your couch, browsing the internet for design ideas, we can help.

You can keep your home improvement projects moving during this time. We are able to do a virtual visit to our showroom, or a virtual visit to your home. We are also fully capable of taking all measurements of door and window openings from outside, never needing to enter in your home.

There are options available and we are willing to work with you in a safe manner while we wait out this international challenge. Please call us at (502) 896-1717 for more information and to discuss all of the options.

Please note that as of Monday, March 23rd, our hours will be as follows:

Monday through Friday: 9am-5pm

Stay well, Louisville! This local, family business is here for you.

Food Pantry Collection at the Door Store and Windows

Door Store and Windows is proud to be supporting the efforts of a local institution, Redeemer Lutheran Church. Redeemer Lutheran has been located on

River Park Drive in the Shawnee neighborhood since the 1950s and has a robust community ministry program. In addition to offering a yearly community street and health fair, an annual giveaway of warm clothing, and offering monthly HIV testing through the Health Department, Redeemer Lutheran also operates a Food Pantry.

On the fourth Wednesday of each month, the church Food Pantry is open from 8:00am to 11:00am. Volunteers distribute bags of food to about 150 families, with each bag containing enough food for about six meals. Over the course of one year, the Food Pantry may distribute tens of thousands of meals to community members.

This year, Door Store and Windows wanted to be even more hands-on and involved with the great work that Redeemer is doing in the community. From November through January, our wonderful staff will be volunteering their time to the Food Pantry, and we will also be taking up food collection for upcoming pantries.

 

If you’d like to make a donation for January’s food bag, we are in need of:

  • Boxes of tissues
  • Cans of tuna
  • Hamburger or tuna helper

Please drop off any donations by Friday, January 17 at Door Store and Window’s Showroom at 4625 Shelbyville Rd, Louisville, KY 40207 during regular hours:

Showroom Hours:

  • Monday – Thursday: 9am – 6 pm
  • Friday: 9am – 5pm
  • Saturday: 9am – 2pm
  • Sunday: Closed

Learn more about Redeemer Lutheran Church’s mission on their website. Thank you to everyone who has donated to-date. We are so proud to be supporting this great cause in our community.

 

Customer Satisfaction, 12 Years Later!

New doors and windows can be a big investment of time and money, but is that investment actually worthwhile? Recently we checked in with a Door Store and Windows customer who purchased twenty new Marvin windows for her home back in 2007. When we asked how the look and function of the windows compared to when they were first installed over a decade ago, she replied “I really can’t tell a difference.”

The Porter Family in front of their 12-year-old Marvin windows

When the Porters moved into their 90-year-old Louisville home in 2004, they knew that window replacements were on the horizon. They wanted windows that looked original to the home, but provided modern safety, energy efficiency, sound proofing, and temperature control. After looking into several local vendors, they decided to trust TDSW as an authorized installing retailer of Marvin windows.

After 12 years, these windows still look as good as new!

Once the Porters decided to move forward with Door Store and Windows, owner Ann Gregory visited Angela Porter in her home to look at the existing windows and discuss options. Angela recalls that this left a great impression on her as she had a young child at the time and visiting the Idea Showroom would have been difficult.

The Porters selected these Marvin windows because they were energy efficient, easy to clean, matched the style of the home.

The Marvin windows that the Porters selected had a historical feel and resembled the original windows in their home, with wood and framing color options that they could not find anywhere else. According to Angela, the installation process was quick and smooth. The windows offered immediate gratification and checked every box: beauty, safety, efficiency, and noise abatement. A bonus, she added, was the convenience of cleaning the easily removable windows.

The Porters also appreciated that Door Store and Windows is a local, family-owned company. In 2008, their home was damaged by a fallen tree, and while insurance covered the repairs, Angela recalls that TDSW representatives were quick to repair the broken windows to look exactly as they had before. If she had to do it all over again, she wouldn’t have changed a thing. “It isn’t inexpensive,” Angela said, “but it is worth it.” Door Store and Windows stands behind their products. Once the initial investment is made, our doors and windows will last, and if any problem comes up, we’ll will be there to fix it.

Let us help you love your windows. Call Door Store and Windows today!

Our Window Installation Process

Quality Products Deserve Quality Installation

Replacing more than one window in your home may sound like a daunting project, but at Door Store and Windows we strive to make the replacement process as simple as possible for the homeowner. One important aspect of this is our efficient rolling installation.

During your window installation, the TDSW team breaks into two groups. Team A begins the installation process on the first window, removing the old and preparing the frame for the new. At the halfway point, team B begins removing the second window and preparing the frame. This way, as soon as team A finishes installing the first new window, the second is ready to be installed. This rolling process guarantees that the project is done quickly and efficiently without leaving your home vulnerable to the elements.

An installation project timeline depends on the number and type of windows you plan to replace. We are proud to say that we complete most of our installation projects in one to two days, causing as little disruption as possible.

Our window installation process consists of the following steps:

1. Team Arrival, Introduction, and Work Space Preparation

Our installation team consists of two to five people, depending on the size of the project. When the team arrives, they introduce themselves before preparing their work space. To contain debris, we place plastic sheeting on the floor and surrounding surfaces in each room. Our team lays a plastic walkway throughout the home so that our team members can carry heavy equipment without affecting your floor. As required by the EPA, we use additional coverage when replacing very old windows which have been covered with lead-based paint.

Plastic sheeting is placed around the window to be removed.

2. Verify Measurement

Before removing any windows, our team makes sure to re-measure the insert area and the new window. This guarantees that the correctly sized product was delivered and that we will be able to complete the project once we begin demolition.

Measuring A Replacement Window

A TDSW Installer measuring the window insert area.

3. Remove Old Window

After measurements are verified, our team carefully removes the first old window, preserving molding and surrounding areas.

The old windows are carefully removed.

4. Clean Insert Area

Once the old window is removed, our team cleans up any loose paint, dust, and other debris from the insert area. At this point in the demolition, you may be able to see inside your wall. This surprises some of our customers, but there’s no need to worry: our team will ensure that there are no signs of demolition once installation is complete.

The insert area is thoroughly cleaned before installation.

5. Installation

Our team carefully unloads the new windows, removes the packaging, and installs the product. Once the window is set and secured, we use spray foam insulation around the perimeter. This creates an energy-efficient seal. Then, we reapply the trim.

A TDSW Installer lifts the new window into place.

6. Clean-Up

After installation we clean up any debris, vacuum the area, and remove the plastic sheeting.

The finished product.

At Door Store and Windows, our goal is to provide peace of mind and customer satisfaction throughout the entire replacement process. Click here to learn more about the replacement process from consultation to install. If you have any questions, feel free to give us a call at (502) 822-5424.

Read about out our door replacement process by clicking here!

Door Store and Window Owners Featured in Louisville Builder

BEING BRAVE

Earlier this spring, our founders Ann and Laurie were interviewed by McKenzie Nalley for Louisville Builder Magazine. The topic? Being a woman in the building industry—an industry largely dominated by men. With 20 years of success and surviving a recession under their belts, the story is a noteworthy one, serving as inspiration for other women seeking to enter the industry.

Co-Owners of Door Store and Windows, sisters Ann Gregory and Laurie Scarborough

Co-Owners of Door Store and Windows, sisters Ann Gregory and Laurie Scarborough

Excerpt:

“If you had been there when Ann Gregory and her father started the business and asked her whether she and her sister Laurie Scarborough planned in 20 years’ time to be co-owners of one of the region’s most successful home outfitters, I’m certain she would have just laughed.

She probably would have laughed much harder than she did with me a few weeks back when I posed the same question. ‘No, we never planned anything,’ Ann chuckled. ‘We planned nothing. It all just kind of happened.’

A modest answer but one that belies the immense dedication and courage that keeps an operation like theirs alive…”

Read the rest of “Being Brave: The Sisters of the Door Store and Windows” on the Louisville Builder Magazine website by clicking here, or view the PDF by clicking here.

Team Member Trivia: Part 2!

It’s time for the second installment of Team Member Trivia! At Door Store and Windows our people are our stars. They create an enjoyable experience for both our customers and strategic partners and make it fun to come into work every day! We hope these fun facts help you get to know our team a bit better.

Today we offer two people who joined us last summer. These two dynamic individuals, though relatively new to the team, have become an integral part of carrying out our company mission (hyper link to page) and Core Values (another hyperlink) each day. Meet Chris Valdez and Jane Rudnick.

Chris Valdez, Installation Coordinator

Chris joined us last August, and is the one charged with keeping our window and door Installation Team straight. That’s quite a task…and may be a bit of the reason he feels like his life is like a sit com. Learn more about Chris:

Who would play you in a movie about your life? 

Ray Romano, my life is a lot like that show.

If you didn’t work at the Door Store and Windows, what would be your dream job? 

A tour guide to historical landmarks, or a history professor.

What’s your favorite local restaurant? 

A tiny place in Clifton called “El Mundo.”

If your best friend described you by naming a car, what car would they name? 

A Ford Mustang (the watered down 1975 version with no “guts”).

Your dream home – contemporary or traditional? 

I’ll go with “Modern Rustic.”

Winter or Summer? Why?

Summer, are you kidding? (We’re with you on this one, Chris!)

Soup or salad? 

Tortilla soup

When you were a child, what did you want to be when you grew up?

This is not a lie! I wanted to be either a school bus driver or an astronaut. (I became neither.)

If you could have any super power, what would that be? What would you do with it?

Flying!  I dream about it all the time.  Actually it’s more like hovering, but it’s still cool.

What’s your favorite childhood memory?

Moving across Continental America with my uncle and father in a Volkswagen bus in 1974.

Do you have any hidden talents?

I can cook, but only on my terms!

If you were a door or window what kind/style would you be? 

I would love to be a new Ebony Marvin Modern Direct Glaze Tall Window Assembly, with

Low E2 insulated glass filled with Krypton, overlooking breaking waves crashing over rocky cliffs somewhere in Malibu.

 

 Jane Rudnick, Marketing Coordinator

Jane joined us in June of 2018, straight out of graduation from Bellarmine. Jane is our  “Yankee Doodle Dandy,” with a love for summer and ice cream. Learn a bit more about Jane:

What’s your favorite local restaurant? 

I like Bombay Grill!, I’m a big fan of Indian food—the spicier, the better. Comfy Cow is a close second. I’m from Cincinnati, so we don’t have Comfy Cow but we do have Graeters, which is also good!

What’s your coffee order? 

Every day: Mocha Frappuccino. Fall: Pumpkin Spice Lattes (basic—but a classic!).

Winter: Peppermint Mocha

Winter or Summer? Why?

Summer because I love to travel, go to the beach,  swim, and tan! I’m also a Yankee Doodle baby, born on the 4th of July! The 4th is filled with fireworks, cake, and presents!

Soup or salad? 

Salad! Cobb Salad.

If you could have any super power, what would that be? What would you do with it?

Teleportation. I would use it when I want to be on time or if I’m lost. It would allow me to be right where I need, right away!

What’s your favorite childhood memory?

I have two. I loved going to Hilton Head with my family and going to the beach. My other one is when I was 9-years-old, I went to my first concert and saw Hilary Duff with my friend! I loved her hit TV Disney show, Lizzie McGuire.  

Do you have any hidden talents?

I can do Jacob’s Ladder with string!

 

Team Member Trivia

At Door Store and Windows our people are our stars. They create an enjoyable experience for both our customers and strategic partners and make it fun to come into work every day! For this reason, we are excited to introduce Team Member Trivia – fun facts to help you get to know our team a bit better.

Quality Products Deserve Quality Installation: A Step-by-Step Guide to Our Door Installation Process

You’re probably curious about the installation process and how much time it will take. Our number one priority is customer satisfaction and 100% transparency with our customers. We are proud to say that most of our door installation projects take one day to complete.

We Are the Proud Recipients of the 2018 Better Business Bureau Torch Award!

We are so excited and thankful to have recently won a 2018 Better Business Bureau Torch Award in the Small Business category! The BBB Torch Awards recognize businesses who follow a strict code of ethics in all lines of business creating an exemplary experience for customers, employees and partners.

Each of the beautiful BBB Torch Awards displayed before the ceremony.

We strive to be 100% transparent and honest with our customers and everyone we work with. We do this by creating outstanding customer experiences using quality products and proven installation techniques and offering superior knowledge and service. This has been our mission all along and with the help of our employees we developed complimentary core values found here that represent TDSW perfectly. We felt it important to give our employees a say in the values they are required to adhere to and help us paint a more complete picture of what our company is really all about. A list of these values is placed in our showroom, on each employee’s desk and in each installation vehicle. Following this mission and adhering to these core values allows us to conduct business as ethically as possible. It’s this mission and value statement along with a review of other business practices that earned us this prestigious award.

Our employees are proud to work for a company where they feel heard and respected, selling a product and service they believe in.

All of the winners and their guests mingling before the award ceremony began.

“The BBB Torch award is so meaningful because we pride ourselves on providing outstanding customer experiences,” says Karen Lamontagne, a member of the TDSW sales team. “Our team truly cares in finding the right solution for your home and this award shows our dedication and commitment to being the best.”

This employee pride translates seamlessly into customer service and satisfaction in all aspects of business. From the beginning stages of the process to installation of product, our team is ready to help every step of the way. Our employees work directly with customers, sometimes in customers’ homes. It is imperative that they feel comfortable with our team.

Left to Right: TDSW Installation Manager, Craig Rowe; TDSW Marketing Coordinator, Jane Rudnick; and TDSW Controller, Virginia Bell.

“Door Store and Windows excels in transparency, customer service, and respect,” says Christine Jones, a TDSW replacement and installation customer. “Craig Rowe, the install manager who measured and worked with us on design, got everything right, to the millimeter. The windows fit perfectly. The install team that did the job, led by Steve Hudson, was first rate. They were clean, efficient, and detailed. The install team were respectful and worked so well together they seemed choreographed. The install happened on or even ahead of schedule. Laurie Scarborough, one of the owners of the company, even came by during the process. Every person involved in this organization is at the top of their game. What’s more, the windows and install were so good, we will likely never need TDSW again, which makes the customer service that much more impressive. TDSW is doing it right for Louisville and I recommend them highly.”

Keynote speaker, Scott Davenport.

Thank you to our employees for their hard work and dedication which helped to earn us this honor, and thank you to our community for trusting us as Louisville’s window and door experts!

Left to Right: TDSW Co-Owner, Laurie Scharborough; BBB President/CEO, Reanna Smith-Hamblin; and TDSW Co-Owner Ann Gregory.

Door Store and Windows Named 2018 Better Business Bureau Torch Award Winner

Door Store and Windows (TDSW) is proud to announce that they are a 2018 Better Business Bureau (BBB) Torch Award winner in the small business category. The BBB Torch Awards recognize businesses and non-profits in small, medium and large categories for their exceptional ethical practices.

TDSW takes great pride in their attention to ethical practices. Efforts to be transparent include a clear mission statement, posters and placards featuring their seven core values placed around the showroom, extensive employee screening, and much more. It is important to TDSW to be completely transparent and honest with their customers.

“We had surrounded ourselves with teammates we trusted, who represented our business with the same attitude, dedication and behaviors as ourselves,” TDSW Co-Owner, Laurie Scharborough says. “It became time to codify our values and our entire company spent two half-day sessions brainstorming and developing our seven core values.”

TDSW strives to create an outstanding customer experience creating a beautiful, comfortable space using quality products and proven installation techniques.

“The Golden Rule – treat others as you want to be treated – is fundamental to our code. We often talk about being proud to sell to close friends and family,” TDSW Co-Owner, Ann Gregory says. “We are eager to ask about the TDSW project, because regardless of the answer, we know we will do what it takes to make the project right.”

The Louisville community is proud to support TDSW knowing they will always receive the highest quality service and products.

“This company excels in transparency, customer service and respect,” Christine Jones, TDSW customer says. “Immediately it struck me that you only get this level of workmanship out of people when they love where they work. I asked, they do. That matters a lot to me as a customer.”

TDSW will be recognized as a 2018 Torch Award winner at the 2018 BBB Torch Awards Luncheon on Thursday, November 1, 2018, noon – 2pm at The Olmstead.